CGCC Frequently Asked Questions

General
Do all of the Maricopa colleges have the same policies/procedures?
Does CGCC have athletic programs?
Do students have to attend orientations?
How can a student get involved in campus life?
What are CGCC’s regular hours of operation?

Admissions and Records
Where can students find information about the course registration process?
Can a student access transcripts online?
How can a student get transcripts sent to another school?
What can a student do if a class is canceled?

Advisement
Can a high school student take a class?
Do students need to see an advisor?
Does CGCC have GED classes and/or testing?

Testing
Where can a student find the schedule for placement testing?
Where can students take makeup exams?

Financial Aid and Scholarships
How do students apply for financial aid?
Is it too late to apply for financial aid?
What is CGCC’s financial aid school code?
Where can scholarship information be found?

Veterans Services
How can a student start their veterans educational benefits?

Disability Resources
Who determines appropriate accommodations for students?
Do all students with disabilities need to register with the DRS office?
Does an instructor have the right to know what type of disability a student has if an accommodation is requested?

Fiscal Office (Business/Cashiers)
How/Where do students pay tuition?
How can a student find out about refunds?
When are financial aid checks ready for release?

Student Employment
Where can students find information on part-time or full-time employment?

Instruction
How can students contact their instructor outside of class?
Who can students talk with about their instructors?

Learning/Tutoring Center
Do students need to be enrolled in a course at CGCC to receive free tutoring?
When are tutors available?
Do students need to make appointments to see tutors?

Library
Do I need a library card to check out books or to use the computers?
Can anyone use the library?
Is it open weekends?

College Safety
Do students and employees need ID cards and badges?
Where can students/staff park?
Do staff/students need a parking decal?
Where can staff/students obtain parking decals?

Other Services Questions
Where is the bookstore?
What are the bookstore operating hours?
Is there a copy center on campus?
Are there food services available?
What are the computer lab’s hours?

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General

Do all of the Maricopa colleges have the same policies/procedures?
There are common policies throughout the District but each college is independently accredited, operates by itself and can have different ways of doing business. Students should review our catalog which includes our policies and procedures.

College Web Site: http://www.cgc.maricopa.edu/catalog/
Go to Quick Links “Catalog”.

Does CGCC have athletic programs?
Yes. We have men’s baseball, basketball, soccer, and golf, and women’s volleyball, basketball, softball, soccer and golf.

College Web Site: http://www.cgc.maricopa.edu/athletics/
Go To Quick Links “Athletics”.

Do students have to attend orientations?
Although it is not mandatory for students to attend new student orientations, they are strongly encouraged to do so in order to better prepare them for academic success. There are specific orientations such as international, nursing and aviation which are required. Individual departments should be contacted for more information. BPC/CIS Self-paced courses have class orientations in the computer lab the first week of classes. Some e-learning classes have special class orientations.

New Student Orientation Web Site: http://www.cgc.maricopa.edu/orientation/
International: http://www.cgc.maricopa.edu/ss/intl
Nursing Web Site: http://www.cgc.maricopa.edu/nursing/
Aviation Web Site: http://www.cgc.maricopa.edu/aviation/

How can a student get involved in campus life?
There are various options available for students to participate in student life activities and events. The Office of Student Life and Leadership offers club organizations, service learning opportunities, volunteer projects, leadership development and other alternatives.

Pecos Campus Student Life/Student Center: 480-732-7104.
Student Life Web Site: http://www.cgc.maricopa.edu/student/life/

What are CGCC’s regular hours of operation?
General campus hours are 5 am to 10 pm. Pecos Enrollment Services are Monday-Thursday, 7 am to 7 pm, and Fridays 8 am to 5 pm. Hours for specific academic divisions vary as well as for those at the Williams and Sun Lakes locations. All locations are closed on Fridays during the summer.

Admissions and Records

Where can students find information about the course registration process?
Students have five different registration options including on-line, walk-in, operator assisted, computer assisted and by mail. Contact Enrollment Services at each of our three locations and/or visit our web site.

Admissions and Records Web Site: http://webport.cgc.maricopa.edu/published/a/dm/admissions/home/1

Can a student access transcripts online?
Yes. Students can view their unofficial transcripts and request official transcripts be sent to other institutions.

Transcript Web Site: https://tnapp1.dist.maricopa.edu/mccdhome.htm

How can a student get transcripts sent to another school?

• In person by going to the Admissions and Records Office

OR

• On-line by going to Student Records Access

OR

• By mail through a written and signed request to the Admissions and Records Office.

Pecos Campus Admissions and Records Office: 480-732-7320
Web Site: http://www.cgc.maricopa.edu/ss/admissions/

What can a student do if a class is canceled?
Students can speak with an advisor and attempt to find other sections for the same class. If there are no other sections, a student can take a class with a higher content if the prerequisites are met. See Advisement section below for contacts.

Advisement

Can a high school student take a class?
High schools have dual enrollment programs which are available for students to receive credit at both high school and college. Students should contact their high school counselors. Additionally, under age students who are not dual enrolled should complete the under age application and follow the steps for enrolling.

Pecos Campus Advisement Office: 480-732-7317
Advisement Web Site: http://www.cgc.maricopa.edu/ss/advisement/reg.shtml
Dual Enrollment Web Site: http://www.cgc.edu/dual

Do students need to see an advisor?
All students are encouraged to meet with an advisor each semester. Degree requirements do change at times. Students must see an advisor if enrolling in English, math, or reading classes.
Advisement Web Site: http://www.cgc.maricopa.edu/ss/advisement/reg.shtml

Does CGCC have GED classes and/or testing?
CGCC does not offer GED classes and/or GED testing. Testing locations and other information can be obtained through contacting the AZ Department of Education or by visiting their web site. It is not necessary to have a GED to enroll at CGCC or any other Maricopa Community College. Contact our Advisement Office for more information.

AZ Department of Education: 602-258-2410
Web Site: http://www.ade.az.gov/adult-ed/gedhome.asp

Pecos Campus Advisement Office: 480-732-7317
Web Site: http://www.cgc.maricopa.edu/ss/advisement/reg.shtml

Testing

Where can a student find the schedule for placement testing?
Placement tests are available at both the Pecos and Williams Campuses. Students should call the Testing Center for specific times.

Pecos Campus:
Monday and Wednesday:
8 am and 2 pm (By appointment)
Tuesday and Thursday:
8 am and 2 pm (By appointment)
5 pm (Walk-In)
Friday: 9 am
Saturday: By appointment except during months of January and August when hours are 9 am to 1 pm.

Williams Campus:
Monday-Thursday: 9 am and 2 pm
Friday: 9 am

Pecos Campus: 480-732-7159
Web Site: http://www.cgc.maricopa.edu/ss/assessment/

Williams Campus 480-988-8901
Web Site: http://www.cgc.maricopa.edu/wc/assessment.shtml

Where can students take makeup exams?
Arrangements must be made with the instructor first. The testing offices would then need to be contacted for an appointment.

Pecos Campus: 480-732-7159
Williams Campus: 480-988-8901

Financial Aid and Scholarships

How do students apply for financial aid?
To apply for federal financial aid as well as some scholarships, students need to complete the Free Application for Federal Student Aid (FAFSA).

Pecos Campus Financial Aid Office: 480-732-7311
Williams Campus Financial Aid Office: 480-988-8135
FAFSA (Financial Aid Application) Web Site: http://www.fafsa.ed.gov
http://webport.cgc.maricopa.edu/published/f/in/financial_aid/tdocument/1/
Go to Quick Links “Financial Aid” for scholarships

Is it too late to apply for financial aid?
It is never too late to apply for financial aid. Although some deadlines may have passed to be eligible for some funds, the Financial Aid Office continues to award students throughout the award year.

Financial Aid Email Site: www.financialaid@cgcmail.maricopa.edu

What is CGCC’s financial aid school code?
030722

Where can scholarship information be found?

Students should check the CGCC web site.
College Web Site: http://webport.cgc.maricopa.edu/published/f/in/financial_aid/tdocument/1/
Go to Quick Links “Financial Aid”.

Veterans Services

How can a student start their veterans educational benefits?
Students need to come to the office in order to complete the required forms.

College Web Site: http://webport.cgc.maricopa.edu/published/v/et/vets/tdocument/1/
Go to Quick Links “Veterans Services”.

Disability Resources

Who determines appropriate accommodations for students?
The Disability and Services office determines appropriate accommodations. Dr. Scott Silberman, CGCC faculty and faculty liaison to Special Services, also reviews DRS files and recommends accommodations.

Email Site: dawn.vucetich@cgcmail.maricopa.edu
Pecos Campus College Student Services: 480-857-5188
TTY: 480-732-7066

Do all students with disabilities need to register with the DRS office?
No. However, if a student elects not to register, he may be denied accommodations.

Does an instructor have the right to know what type of disability a student has if an accommodation is requested?
No. Students do not have to inform the faculty member about their disability; they only need to inform the faculty about their accommodations.

Fiscal Office (Business/Cashiers)

How/Where do students pay tuition?
Students can pay tuition and fees in the following ways:

• By mail with payment sent to Chandler-Gilbert CC 2626 E. Pecos Road Chandler, AZ 85225 ATTN: Fiscal Office
• In person at the Fiscal Offices located in Bldg A, Room 139, at the Pecos Campus or the ATC Bldg, Room 109, at the Williams Campus
• By telephone
• Via the web site.
• Acceptable methods of payment are cash, check, money order or credit card (Visa, M/C, Discover and American Express).

Pecos Campus Fiscal Office: 480-732-7312
Williams Campus Fiscal Office: 480-988-8132
Web Site: http://webport.cgc.maricopa.edu/published/f/in/financial_aid/tdocument/1
College Map Web Site: http://webport.cgc.maricopa.edu/published/m/ap/maps/collection/1

How can a student find out about refunds?
Refunds for canceled or dropped courses are not issued automatically. Students should call the Fiscal Office for details about obtaining their refund.

Pecos Campus Fiscal Office: 480-732-7312
Williams Campus Fiscal Office: 480-988-8132
Web Site: http://www.cgc.edu/fiscal/refund

When are financial aid checks ready for release?
Financial aid checks begin to be mailed approximately 7-10 days before the start of each semester and after that, on a daily basis as they are printed.

Pecos Campus Financial Aid Office: 480-732-7311
Williams Campus Financial Aid Office: 480-988-8135

Student Employment

Where can students find information on part-time or full-time employment?
Student employment opportunities are offered through the Career and Placement Services Office.

Email Site: career.advisor@cgcmail.maricopa.edu
Maricopa Career Network: http://maricopa.jobing.com/

Instruction

How can students contact their instructor outside of class?
Students may contact instructors in one of the following options:

• Via email or telephone
• Contact the Division secretaries to leave a message.

Directory of current employees can be located at: http://employeeweb.cgc.maricopa.edu/
Pecos Campus: 480-732-7067

Who can students talk with about their instructors?
Division Chairs, Vice-Presidents of Academic Affairs or Student Affairs can all be contacted if students have comments/concerns regarding their instructors. Students are encouraged to provide feedback on their experiences at Chandler-Gilbert.

Pecos Campus 480-732-7000
Williams Campus 480-988-8000

To locate Division Chairs/Telephone numbers: http://www.cgc.maricopa.edu/academics/
(Follow "Faculty and Staff" link under division)
VP of Academic Affairs 480-732-7014
VP of Student Affairs 480-732-7310

Learning/Tutoring Center

Do students need to be enrolled in a course at CGCC to receive free tutoring?
Students must be enrolled and regularly attending the course (s) in which you are requesting tutoring services.

When are tutors available?
See web site for Pecos Campus.

Web Site: http://webport.cgc.maricopa.edu/published/l/ce/lcenter/home/28

Do students need to make appointments to see tutors?
The Learning Center offers “drop-in” tutoring (no appointment necessary) for math and science, the Writing Center, ESL and Spanish. Appointment based tutoring is available for subjects such as accounting, statistics, economics, computer programming, aviation and nutrition.

Pecos Campus Learning Center: 480-732-7231
Web Site: http://www.cgc.maricopa.edu/learning/center/

Library

Do I need a library card to check out books or to use the computers?
Yes. A library card is needed to check out books. For current students, the CGCC ID is the library card, and the number on the back needs to be scanned into the Library computer before books can be checked out. Community borrowers need to obtain a Community Borrowers library card to check out CGCC books. A card is not needed to use the computers in the library.

Pecos Campus Circulation Desk: 480-857-5102
Pecos Campus Reference Desk: 480-857-5100
Web Site: http://www.cgc.maricopa.edu/library/

Can anyone use the library?
Yes. Anyone 18 and over may use the Library. If younger, a parent or guardian must accompany the individual.

Is it open weekends?
Yes. The Library is open Saturdays from 9 am to 2 pm during the traditional school year. It is not open on Saturdays during the summer or when classes are not in session. The Library is closed on Sundays.

College Safety

Do students and employees need ID cards and badges?
Yes. Everyone is encouraged to carry their identification badges with them at all times. They are required for library and fitness center access, and they also help obtain student discounts at local area businesses. ID cards can be obtained from the College Safety Office at the Pecos Campus, or the Aviation and Technology Center at the Williams Campus. The first card is free and can be received after tuition and fees have been paid. Replacement cards are $5 and can be purchased from the Fiscal Office.

College Safety Offices Telephone Numbers
Pecos: 480-732-7280
Williams: 480-988-8888
Sun Lakes: 480-857-5500
Web Site: http://www.cgc.maricopa.edu/safety/

Where can students/staff park?
Students may park in any space except for those marked as visitors, handicapped, maintenance, employees, no parking and any area with a red or yellow curb. Faculty and staff can park in spaces marked for employees as well as in any open unmarked spaces at the Pecos Campus. The Williams and Sun Lakes locations are more restrictive, and you will need to contact the College Safety at these locations for specific parking instructions.

Do staff/students need a parking decal?
At the Pecos Campus, parking decals are encouraged while at the Williams Campus they are required. All parking decals must be renewed each year.

Where can staff/students obtain parking decals?
Students, faculty and staff members who operate a motor vehicle on campus must register their vehicle with the College Safety Department. Decals can be obtained at the College Safety Office, Bldg M105, at the Pecos Campus and at the ATC Bldg’s South Entrance of the Williams Campus.

Other Services Questions

Where is the bookstore?
CGCC’s Follett Bookstore is in a structure located in the west parking lot just north of the Performing Arts building.

College Web Site: http://www.bkstr.com/webapp/wcs/stores/servlet/StoreCatalogDisplay?storeId=10582&langId=-1&catalogId=10001
Go to Quick Links “Book Store”
Pecos Campus: 480-732-7350

What are the bookstore operating hours?
Monday – Thursday - 7:30 am to 7:30 pm
Friday – 8 am to 12 noon
Saturday- Closed

College Web Site: http://www.cgc.edu/bookstore
Go to Quick Links “Book Store”
Pecos Campus: 480-732-7350

Is there a copy center on campus?
Yes. Ikon Copy Services is part of the mail room located in Bldg B adjacent the computer lab.

Pecos Campus: 480-732-7106
http://www.cgc.maricopa.edu/copy/

Are there food services available?
Yes. The Aramark Food Services Cafe is located east of the front courtyard near the Administration Building.

Pecos Campus: 480-732-7362
http://www.cgc.maricopa.edu/food/

What are the computer lab’s hours?
Academic Year
Monday –Thursday 7 am – 10 pm
Fridays – 7 am – 5 pm
Saturdays- 8 am – 2 pm

Pecos Campus: 480-732-7221
Web Site: http://webport.cgc.maricopa.edu/published/c/om/comp_lab/tdocument/1/