Complaints. Problems & Issues | Chandler-Gilbert Community College
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 Complaints, Problems & Issues

Support for student concerns, complaints and college wide issues in and out of the college classroom

Chandler-Gilbert Community College is committed to the development of our students. Students may need support to review and resolve complaints, concerns and issues that they face here at the college in and out of the classroom.
The following steps are recommended to any student who has a problem and need some guidance as to next steps. This support relates to any college issues related to classes, faculty, other students, college services, college staff and events and activities. We will also help direct students to personal and academic support. Our role is not to judge your complaint or concern but to help you resolve it in an appropriate manner.
If you need someone to help you figure out where to start with you complaint or concern, please follow the steps listed below.
  1. Call 480-732-7322 and you will be connected to the Vice President of Student Affairs office. We will listen to your concern and help direct you through the appropriate process. We offer non-judgmental support to all CGCC students. This office serves as the chief advocate for any student issues at CGCC.

    The staff will ask for your phone number, issue and best time to call you. You can report that you do not want to share your issue but would like a call back from the Vice President. That will usually happen within 24 hours of your call.

  2. Call the CGCC Student Helpline at 480-732-7309. You can leave a recorded message on this line 24 hours a day. Please leave your name, your concern and the VP of Student Affairs will return your call and help you with your issue, complaint or concerns.

  3. Email the Vice President of Student Affairs directly. Please explain what is happening, your name and the best way to contact you. Emails are responded to on a daily basis. All emails will be confidential to the Vice President.
For more information on how the Vice President can help you, visit the Chief Student Advocate webpage.