Student Business Services | Chandler-Gilbert Community College
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‚ö† Faculty and staff are happy to help you via phone and email. Our campuses are currently closed. All Spring and Summer courses have been transitioned to fully online.

ūüöö Delivery and Mail Service Providers: We are still accepting mail and deliveries at our Pecos and Williams campuses, signs are posted on campus to best direct you to receiving. Contact our receiving department below.

‚ėĎÔłŹ For the safety of our campus community please report COVID-19 (Corona Virus) Exposure or Confirmed cases below.

COVID-19 Updates | Report COVID-19 Exposure | COVID Tuition Credit | Contact Us

 Student Business Services

Virtual Enrollment Services New.png

Student Business Services Tuition & Fees Payments Forms/Waivers Help
  • Student Business Services
  • COVID Tuition Credit
  • Contact Us


Student Business Services at Chandler-Gilbert Community College serves the student community by maintaining accurate student financial account records, accepting payments for tuition and fees, assisting students in setting up payment plans, facilitating financial aid disbursements and account refunds, and answering financial questions that arise.  Working with the Financial Aid Office, Student Business Services seeks to provide useful resources to help students decide how to finance their education and to make the process of paying tuition and/or receiving financial aid disbursements as smooth as possible.

In addition to student account responsibilities, Student Business Services is available to accept payments for facilities rentals and other third-party financial arrangements.

If you have any questions or feedback, please don't hesitate to reach out at




Maricopa Community Colleges, which Chandler-Gilbert Community College is a part of, has recently updated its Refund Policy due to the 2020 Coronavirus (COVID-19) pandemic. Our processes and policies are evolving in response to the daily challenges we're experiencing due to COVID-19. Resources, links and various updates may be added to this page, so we recommend checking back periodically for updates.

Page last updated: 4/7/2020 at 4:00pm

Before You Drop or Withdraw

Before you drop or withdraw from a class or classes, or entirely from CGCC, please consider all your options. First, please speak with your instructor(s) to ensure you understand your status in your class(es). If you still wish to move forward with a withdrawal after discussing with your instructor(s), please complete the form below. A representative will contact you to discuss the effects of a withdrawal, your options and the support available to you.
Prior to filling out this form, please review the new Refund Policy Below.

Personal Information                                                              * indicates required field
Do any of the following apply to you as a student?

3rd party payment?

Refund Appeal Exception Request

* Refund Appeal Exception Request Process

  1. Contact your faculty member to request a withdrawal.

  2. If the withdrawal is approved and you are issued a ‚ÄúW‚ÄĚ grade(es) in accordance with the COVID-19 Pandemic Tuition Credit/Refund Policy, submit the Student Refund Exception E-form to request a tuition credit/refund.

  3. The request is reviewed by the official college designee.

  4. The appeal decision is communicated through your student email account ( within 10 business days.

  5. All appeal determinations are final.

Refund Policy

Copied below for your benefit is the Maricopa Community Colleges Proposed Policy for Tuition Credit for Pandemic Response.

2020 Pandemic Response Refund Exceptions

Administrative Regulation 2.2.10

Refund Policy

2020 Pandemic Response Account Credit
  1. Students wishing to withdraw from a college or from any course must contact Academic Advising and their faculty member prior to withdrawing. If withdrawn, the student may submit a written request for an account credit exception to the Admissions and Records Office/Office of Student Enrollment Services or designated college official. The following situations only apply to 2020 Pandemic Response student account credit exceptions:
    1. A student contracting COVID-19 or other serious illness, verifiable by a doctor's written statement that the illness prevents the student from attending ANY (but not all, see 3.a below) of the scheduled class sessions or assignment for a course. The doctor's statement must be on file with the college before a credit can be given.
    2. Serious illness or death of an immediate family member that prevents the student from attending ANY (but not all, see 4.b below) of the scheduled class sessions or assignments for a course. Immediate family members include spouse/partner, father, mother, grandfather, grandmother, child, foster child, grandchild, stepchild, sibling, stepsibling, stepfather, stepmother, or spouse’s/partner’s father, mother, grandfather, grandmother, or in-laws in any one incident. Appropriate documentation must be provided before a credit can be given.
    3. A student unable to participate in recently converted online or alternative delivery courses.
    4. A student for whom an expanded class calendar (longer class than originally planned) creates hardship or has other extenuating circumstances.
  2. Requests for a total withdrawal from a college or courses for one of the 2020 Pandemic Response credit exceptions may result in nonrefundable tuition and fees credit applied to the student account in the amount of the tuition and fees paid for the course(s) from which the student withdraws, provided the request is submitted prior to the end of the course(s). Withdrawal may affect financial aid eligibility, financial aid awards, and/or eligibility for veterans benefits. All decisions made by the college are final.
    Limitation: Never attending is not an allowable student account credit exception or an excuse of the debt incurred through registration.

‚ÄčContact Us

Phone:  480.732.7312

Fax:  480.732.7326


Email inquiries will be answered within 2 business days.




‚ÄčThe Cashier's Office Team is dedicated to providing exceptional fiscal services.  The functions performed in our department are very diverse and are completed by a very competent team of individuals who make the department a success.  Our mission is to continue to provide quality fiscal, financial, business support services to the college community.