CGCC’s Refund Policies and Deadlines
Refunds past the published deadlines will not be considered for reasons beyond the control of the college. Job transfers, change in work schedule, etc., will NOT be considered grounds for appeal. Course fees and registration processing fees will be refunded only if the student qualifies for a 100% refund. All refunds and deposits that may be due a student will first be applied to any debts owed to the college. Refunds for students receiving federal financial assistance are subject to federal guidelines. A student in the Armed Forces or the Arizona National Guard who is called to active duty and assigned to a duty station, verifiable by a copy of the orders, will be allowed to withdraw and receive a 100% refund of tuition, provided courses have not been completed. Submit a copy of the orders to the Admissions, Registration and Records Office
All refunds of cash, check, and payment plan payments are issued through the Maricopa Student Refund Program. No refunds of cash are available. Refunds of credit card payments will be made only to the credit card on which the original payment was processed.
Note: Refunds of check and ACH (eCheck) payments will only be made 30 days after posting of the applicable payment. Earlier processing is possible upon presentation of evidence that the check has cleared the bank. Such evidence may include the canceled check or a bank statement. Please do not bypass the refund process by placing a stop payment on a check made payable to Chandler-Gilbert Community College. This could result in additional fees and delays in future services.
All About Refunds
A. Refund Policy for Credit Classes
Students who officially withdraw from credit classes within the drop deadlines listed above will receive a 100% refund for tuition, class and registration processing fees. Deadlines that fall on a weekend or a college holiday will advance to the next college workday, except for classes 1 to 9 calendar days in length, or as specified by the college. Withdrawal deadlines for a 100% refund will be printed on the student invoice. Calendar days include weekdays and weekends.
B. Refund Policy for Non-credit Classes
Unless otherwise specified, students must drop non-credit classes prior to the class start date to be eligible for a 100% refund.
C. Canceled Classes
When a class is canceled by the college, a 100% refund will be given.
Important: you must request a refund. Refunds for canceled or dropped courses are not issued automatically. Please call Student Business Services at (480) 732-7312 to request.
D. Other Refunds
Students withdrawing from college for one of the following reasons must submit a Refund Exception Request Form for a refund to the Office of Admissions, Registration and Records or a designated college official.
- If the timeframe for refunds has passed and you would like to appeal for a refund.
- A student with a serious illness, verifiable by a doctor's written statement that the illness prevents the student from attending all classes for the semester. The doctor's statement must be on file with the college before a refund can be given.
- Serious illness or death of a family member that prevents the student from attending all classes for the semester. Appropriate documentation must be provided before a refund can be given.
- Death of a student. Appropriate documentation must be provided before a refund can be given.
Information to consider before submitting a refund exception appeal:
- Review Maricopa Community College’s Refund Policy (AR 2.2.10) located on the District Office website
- Refunds for personal and/or family illness may be prorated based on the official date of withdrawal and the length of the class. Lab and course fees are not refundable.
- Students are responsible for understanding the potential negative impact refunds can have if financial aid or veteran benefits were received.
- Explain if not all courses were impacted.
The following reasons are not considered qualifying exceptions:
- Work schedules, transportation issues, moving, and/or personal financial hardship
- Students who do not pay for classes
- Incomplete or undocumented requests will not be considered
* All Admissions and Standards committee decisions are final.
Requests for a total withdrawal from the college for one of the above reasons may result in a prorated refund of tuition, provided courses have not been completed. Refund Schedule: All students who officially withdraw from the college or individual classes by the withdrawal process set forth in the catalog will receive a refund based on the schedule. Classes that begin later in the semester will have a refund based on the date of the first class meeting.
Failure to attend does not guarantee being withdrawn or being eligible for a refund.